FREQUENTLY ASKED QUESTIONS
Are Peedhi products made from pure brass, kansa and copper?
Yes, Our products are crafted using traditional brass, kansa and copper materials sourced from skilled craftsmen. As these are authentic metal products, slight variations in finish, texture and appearance may naturally occur.
Are your products handcrafted?
Our products combine traditional artisan craftsmanship with modern manufacturing techniques. While certain shaping processes may involve machinery, finishing, detailing and craftsmanship are carefully carried out by skilled artisans.
Where are Peedhi products made?
Our products are thoughtfully crafted in Jagadhri, Haryana — a city known for its rich legacy of brass and metal craftsmanship.
Are brass and copper utensils safe for daily use?
Yes. When used and maintained properly, brass and copper utensils have been traditionally used in Indian households for generations.
Do brass and copper products require tin coating (Kalai)?
Certain brass and copper cookware products require a food-safe tin coating (Kalai) on the inside for cooking purposes. Product-specific details will be clearly mentioned wherever applicable.
Can I cook acidic foods in brass or copper cookware?
For cookware with proper tin coating (Kalai), many everyday recipes can be prepared safely. However, prolonged storage or cooking of highly acidic foods may not be recommended. Please follow the care instructions provided with the product.
How do I clean brass, kansa and copper products?
We recommend using mild soap, a soft sponge and gentle cleaning methods. Avoid harsh chemicals, abrasive scrubbers and dishwasher cleaning unless specifically mentioned.
Will every product look exactly the same?
As many of our products involve artisan craftsmanship and hand-finishing, slight variations in texture, polish, hammer marks or appearance may occur. These variations are part of the product’s uniqueness and charm.
Are these products suitable for gifting?
Absolutely. Peedhi products are thoughtfully designed to become meaningful keepsakes, making them ideal for weddings, housewarmings, festive gifting and special occasions.
What should I do if my order arrives damaged?
Please contact us within 24 hours of delivery with clear images and an unboxing video of the package and product so our team can assist you with the resolution process.
How can I track my order?
Once your order is dispatched, tracking details will be shared via email or WhatsApp.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability may vary depending on the product, order value and delivery location.
Can I return or exchange my order?
Please refer to our Return & Refund Policy for complete details regarding returns, replacements and eligibility criteria.
How can I contact Peedhi?
For any queries, support or assistance, you can reach out to us through our Contact Us page, email or WhatsApp support.
