Returns, Replacements & Refunds Policy

Every Peedhi piece begins with the hands of a skilled artisan and ends at your doorstep, carrying centuries of Indian metalcraft. We stand firmly behind the quality of each product we send — and equally firmly behind you, our customer, should something ever fall short.

1. The Peedhi Promise: What We Stand Behind

At Peedhi, we specialise in handcrafted Brass (Peetal), Copper (Tamba), and Kansa (Bronze) products made by skilled artisans using time-honoured techniques. Each piece goes through a thorough quality check and careful packaging before it leaves our warehouse. However, we understand that transit mishaps and rare manufacturing variations can occur — and when they do, we are right here with you.

We will gladly help you with a replacement or refund if your order arrives with any of the following issues:

• The product is visibly damaged due to transit mishandling

• A manufacturing defect is present that affects the product's usability or structural integrity

• An incorrect product was delivered — one that does not match your order

• The product differs materially from the description or images shown on our website

⏱ Reporting Window: All return and replacement requests must be raised within 7 calendar days of delivery confirmation. Requests submitted after this window may not be reviewed.

2. Understanding Our Handcrafted Products

Every Peedhi product is handcrafted by skilled artisans using traditional techniques. As a result, slight variations in appearance are a natural part of the craftsmanship and make each piece unique. These are not flaws; they are the signature of authentic craftsmanship.

The following characteristics are inherent to handcrafted metalware and are not considered manufacturing defects:

• Subtle variations in surface texture, finish, or sheen

• Slight differences in colour tone between product photographs and actual items (photography and screen calibration account for minor differences)

• Visible hammer marks, hand-beaten impressions, or tool marks that are part of the traditional making process

• Minor weight variations within accepted manufacturing tolerances

• Natural tarnishing of brass, copper, or kansa over time — this is a sign of genuine metal purity, not a defect

Using Pitambari powder or a mild lemon-salt paste will restore the original lustre of your Peedhi product. Care instructions are included with every order.

3. How to Raise a Return or Replacement Request

To ensure your claim is reviewed promptly and fairly, please follow these steps:

Step 1	Contact our support team within 7 days of delivery via email at support@peedhi.com or on WhatsApp at +91 8950318237.
Step 2	Share your Order ID and a brief description of the issue.
Step 3	Attach clear photographs of the product showing the concern, photographs of the outer packaging and shipping label, and a complete unboxing video recorded from the moment the sealed parcel is opened until the product is fully visible. This video is important for verifying transit damage, incorrect deliveries, or missing items.
Step 4	Our support team will acknowledge your request within 1–2 business days and guide you through the next steps.

⚠️ Important: Claims raised without the required photographs and unboxing video may not be eligible for approval. We ask for this evidence to ensure a fair, transparent, and quick resolution process for both parties.

4. Claim Review & Resolution Timeline

Once all required documentation is received, our quality and customer support team will review your claim. Here is what you can expect:

Claim Acknowledgement	Within 1–2 business days of submission
Claim Review & Decision	Within 2–5 business days of receiving all evidence
Replacement Dispatch	Within 3–7 business days after claim approval (subject to availability)
Refund Processing	Within 7–10 business days after approval and verification

Peedhi reserves the right to request additional information, further photographs, or a physical inspection of the product before finalising a resolution.

5. Replacements — Our First Step Forward

Peedhi follows a replacement-first approach. In most approved cases, we will arrange to send you a fresh, quality-checked replacement of the same product at no additional cost.

For approved replacement requests:

• Peedhi will arrange a reverse pickup from your address at no cost to you, wherever our logistics partners provide this service.

• In locations where reverse pickup is unavailable, you may be requested to self-ship the product. Reasonable and pre-approved shipping charges will be reimbursed upon submission of a valid shipping receipt.

• If the exact product is temporarily out of stock, we will offer either a product of equivalent value or a refund — whichever you prefer.

6. Refunds — When and How

We will process a refund in the following circumstances:

• The ordered product is permanently unavailable for replacement

• A replacement cannot be arranged within a reasonable timeframe due to operational constraints

• Peedhi, at its discretion, determines that a refund is the most appropriate resolution for the approved claim

Refund processing details:

Prepaid Orders	Refund credited to the original payment method (credit/debit card, UPI, net banking) within 7–10 business days of approval.
Cash on Delivery (COD) Orders	Refund processed via bank transfer or UPI within 7–10 business days. Customer's bank account details will be collected by our support team.

7. What Is Not Covered

We have crafted this policy to be fair and transparent. The following situations are not eligible for return, replacement, or refund:

• Change of mind after a purchase has been made

• Minor natural variations in texture, finish, colour tone, hammer marks, or weight that are characteristic of handcrafted metalware and do not affect the product's functionality

• Tarnishing or patina that develops with age — this is natural to brass, copper, and kansa and confirms metal authenticity

• Damage arising from misuse, improper handling, accidents, or neglect — including using excessively high heat, improper cleaning methods (such as harsh chemicals or steel scrubbers), or preheating without oil or ghee

• Products that have been used, washed, cleaned, or altered after delivery

• Products returned without original packaging, where the condition at the time of delivery cannot be verified

• Claims raised after 7 days from the date of delivery

• Damage that occurs during self-shipping for return when the product was not packed securely by the customer

️ Kitchen & Dining Products Note: Given the hygienic nature of cookware and dining products, Peedhi does not accept returns for change of mind or for products that have been used after delivery, regardless of the duration of use.

9. Order Cancellations

We begin processing your order as soon as it is placed, ensuring that our artisans and logistics team can deliver your piece to you on time.

• Orders may be cancelled before they are dispatched from our facility. To request a cancellation, contact our support team immediately after placing the order.

• Once an order has been shipped, cancellation is not possible. The order will need to follow our standard returns process if there is an issue.

• For prepaid orders that are cancelled before dispatch, refunds will be processed to the original payment method within 7–10 business days.

11. Reverse Pickup & Return Shipping

For all approved claims:

• Peedhi will arrange free reverse pickup wherever our logistics partners operate.

• In pin codes where reverse pickup is not available, customers may ship the product back. Please write to us before self-shipping — we will share the return address and instructions. Pre-approved shipping expenses will be reimbursed against a valid receipt.

Packing Tip: Please use the original packaging or equivalent protective material when shipping a product back to us. Products damaged in transit due to inadequate packing during return may affect your claim resolution.

12. Get in Touch with Us

Our support team is here to help. Whether it's a question before you place an order or a concern after delivery — please don't hesitate to reach out. We aim to resolve all queries with clarity, fairness, and warmth.