Shipping Policy

When you order from Peedhi, you are not just receiving a product — you are receiving a piece of India's centuries-old metalcraft, shaped by hand, quality-checked with care, and packed to reach you safely. Every step of our shipping process reflects the same attention to detail that our artisans bring to every piece they make.

1. Order Processing

Once you place an order on peedhi.com, our team begins the process of quality checking, packing, and dispatching your product. Here is what happens behind the scenes:

Order Confirmation	You will receive an order confirmation email or WhatsApp message immediately after a successful payment.
Processing Time	All in-stock orders are processed within 1–3 business days.
Made-to-Order Items	Certain items may be made to order by our artisans. Where this applies, an estimated timeline will be clearly mentioned on the product page. These orders may take additional time beyond the standard processing window.
Pre-Dispatch Check	Every order undergoes a thorough quality inspection before it is packed. Products that do not meet our quality standards are held back and replaced before dispatch.

2. How We Pack Your Order

At Peedhi, packaging is not an afterthought — it is part of the care we take with every order. Handcrafted brass, copper, and kansa products require thoughtful packing to prevent scratches, dents, and transit damage.

• Each product is individually wrapped with protective material to preserve its finish and prevent surface contact during transit.

• Items are placed in sturdy outer boxes with appropriate cushioning to absorb shocks during handling.

• Fragile or heavier pieces are packed with extra layering and reinforced box construction.

• Every package is sealed securely before dispatch and labelled with accurate address and order information.

We encourage you to record an unboxing video when your order arrives. This helps us assist you quickly in the rare event of any transit damage or discrepancy.

3. Shipping & Estimated Delivery Timelines

We ship across India through trusted logistics partners. Delivery timelines are estimated from the date of dispatch and may vary based on your location, courier availability, and external conditions.

Dispatch	Within 1–3 business days of order confirmation (for in-stock products)
Metro Cities	3–5 business days from date of dispatch
Tier-2 & Tier-3 Cities	5–8 business days from date of dispatch
Remote or Rural Areas	7–12 business days from date of dispatch
Made-to-Order Items	Timelines are mentioned on individual product pages; please check before ordering

⏱ Total Timeline Guide: From placing your order to receiving it, most customers in India receive their Peedhi order within 4–10 business days. Remote locations may take up to 12 business days.

4. Shipping Charges

Shipping charges are calculated based on the total weight of your order and your delivery location. You will always see the applicable shipping fee at checkout, clearly displayed before payment — there are no hidden charges.

Prepaid Orders	Shipping charges are calculated at checkout based on order weight and delivery pin code.
Cash on Delivery (COD)	Cash on Delivery (COD) is available on orders up to ₹3,999. Orders above ₹3,999 can be placed through prepaid payment methods only.
Applicable Taxes	All applicable charges, including GST on shipping, are included in the amount displayed at checkout.

We recommend prepaid payment for faster processing, seamless tracking, and smoother resolution in case of any issues with the order.

5. Order Tracking

Once your order is dispatched from our facility, we will send you a shipment confirmation with your tracking details. Here is how you can stay updated:

• A tracking link will be shared via email and/or WhatsApp to the contact details provided at checkout.

• You can use this link to monitor your order's status in real time through our logistics partner's tracking portal.

• For any updates not reflected in the tracking system, please allow 24 hours after dispatch before reaching out — tracking information sometimes takes a few hours to reflect on the courier's system.

• If your tracking shows 'Out for Delivery', please ensure someone is available at the delivery address to receive the package.

Quick Tip: Save our WhatsApp number (+91 8950318237) to receive tracking updates directly. If you have not received your tracking details within 24 hours of dispatch, please write to us — we are available around the clock.

7. Shipping Delays — Causes & What We Do

While we work hard to ensure every order reaches you within the estimated timeline, certain situations may cause unavoidable delays. These include:

• Adverse weather conditions, natural events, or regional disruptions affecting logistics networks

• Peak seasons such as festivals, sale periods, or national holidays that increase shipping volumes

• Remote delivery locations with limited courier frequency

• Incorrect or incomplete address information that requires verification

• Disruptions at logistics hubs or customs (for future international orders)

In the event of a significant delay, our team will proactively reach out to you with an update. If you notice a delay beyond the estimated window, please contact us — we will investigate with our logistics partner and provide you with the latest status.

8. If Your Order Arrives Damaged

Despite our careful packaging, transit damage can occasionally occur. Please follow these steps if your order arrives in a damaged condition:

Step 1 — Inspect on Arrival	Before signing for the delivery, inspect the outer packaging. If you notice visible damage to the box, make a note of it with the delivery person if possible.
Step 2 — Record Unboxing	Record a complete, uninterrupted unboxing video from the moment you open the sealed outer packaging to the full reveal of the product. This is essential for any damage claim.
Step 3 — Photograph the Damage	Take clear photographs of the damaged product and the packaging, including the shipping label.
Step 4 — Contact Us Within 48 Hours	Reach out to our support team within 48 hours of delivery with your Order ID, photographs, and the unboxing video.
Step 5 — Resolution	Our team will review the evidence and process a replacement or refund as per our Returns & Replacement Policy, typically within 2–5 business days of receiving all documentation.

Why We Ask for an Unboxing Video: An unboxing video is the most effective way to verify transit damage fairly and quickly — for both you and us. Claims without supporting evidence may not be eligible for approval.

Have a question about your shipment? Our support team is available to assist you.